Privacy policy
We believe in the power of personal stories, and here, we celebrate voices that often go unheard.
1. Introduction
This Privacy Policy explains how Subul Global LTD ("EcomSprint", "we", "our", "us") collects, uses, stores, and protects your personal data when you interact with our website, enrol in our mentorship programme, or communicate with our team. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Subul Global LTD is the data controller for personal data collected through EcomSprint. We are a company incorporated in England and Wales. For any data-related enquiries, contact us at support@ecomsprint.net.
3. What Data We Collect
Prospective students (before purchase):
Full name
Email address
WhatsApp phone number
Country of residence
Responses to qualifying questions submitted via our booking form (income range, investment capacity, readiness timeline)
Enrolled students (after purchase):
All of the above
Payment method details (held securely by Stripe — we do not store card numbers)
Zoom call recordings of one-to-one and group coaching sessions
Programme activity data from the Skool community platform
Communications sent via WhatsApp
4. How We Collect Data
We collect data through: our landing page booking form (powered by Calendly), our payment checkout (powered by Stripe), WhatsApp communications managed via WATI, our Skool community platform, Zoom video calls, and email communications.
5. How We Use Your Data
We use your personal data for the following purposes:
To process your enrolment and deliver the programme.
To process payments and automatically charge scheduled instalments to your saved payment method via Stripe. By completing your first payment, you explicitly consent to future scheduled charges as described in our Terms and Conditions.
To send you appointment confirmations, reminders, and follow-up messages via WhatsApp.
To send you programme-related communications and, where you have consented, marketing emails via ActiveCampaign.
To record and store Zoom coaching sessions for quality, accountability, and dispute resolution purposes. Recordings are stored on Google Drive and are accessible only to EcomSprint staff.
To monitor programme activity on Skool for coaching, accountability, and refund eligibility verification purposes.
To respond to refund requests or payment disputes, including submitting evidence to card networks where required.
To improve our programme and services.
6. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
Contract performance: Processing necessary to deliver the programme and process payments you have agreed to.
Legitimate interests: Recording sessions for quality and dispute resolution, monitoring programme activity for coaching purposes, and following up with prospective students.
Consent: Sending marketing emails via ActiveCampaign. You may withdraw consent at any time by clicking unsubscribe in any email or contacting us at support@ecomsprint.net.
Legal obligation: Retaining financial and transactional records as required by law.
7. Automatic Payment Processing
By enrolling in an instalment plan and completing your first payment, you explicitly consent to EcomSprint initiating future scheduled charges to your saved payment method via Stripe on the dates agreed at checkout. Stripe stores your card details securely under their own PCI-DSS compliant systems. EcomSprint does not store, access, or process raw card data directly. You will receive a notification from Stripe for each charge processed. If a charge fails, EcomSprint may contact you via WhatsApp or email to resolve the outstanding payment.
8. Data Sharing
We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Your data is shared only with the following service providers who process it on our behalf:
Stripe — payment processing and saved payment methods
Calendly — appointment booking
WATI — WhatsApp messaging
Zoho CRM — sales pipeline and contact management
Skool — community platform and course delivery
Google Drive — storage of Zoom session recordings
ActiveCampaign — email marketing (planned)
Make.com — workflow automation between the above tools
Zoom — video call delivery and session recording
All third-party processors are required to handle your data in accordance with applicable data protection law.
9. International Data Transfers
Some of our service providers are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
10. Data Retention
We retain your personal data for the following periods:
Prospective student data (no purchase made): 12 months from last contact.
Enrolled student data: for the duration of your programme plus 3 years for financial and dispute resolution purposes.
Payment and transaction records: 7 years as required by UK financial regulations.
Zoom recordings: 12 months from the date of recording, unless required for an active dispute.
11. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal retention obligations).
Object to or restrict certain processing.
Withdraw consent for marketing emails at any time.
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, contact us at support@ecomsprint.net
12. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to student data is restricted to authorised EcomSprint staff only. Sales representatives have access only to prospect contact details necessary to manage their appointments. Freelancers do not have access to any customer data.
13. Cookies
Our website may use cookies for basic functionality and analytics. By continuing to use our website, you consent to our use of cookies. You may disable cookies in your browser settings, though this may affect website functionality.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or the Skool community. Continued use of our services constitutes acceptance of the updated policy.
15. Contact
For any privacy-related enquiries or to exercise your rights: Email: support@ecomsprint.net Company: Subul Global LTD, incorporated in England and Wales.
